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FAQ

Q: Shipping and Track & Trace

ShippingWe try to process every order as soon as possible and ship it with care within two working days. BelgiumShipping time between 3 and 5 days The NetherlandsShipping time between 2 and 5 days Rest of the worldShipping time between 7 and 14days Track &amp; TraceYou will receive a track and trace code when your package leaves our warehouse. You will have all the necessary details of the shipping service that will deliver your package with great care.

Q: Returns and Refunds

ReturnsWould you like to return your products? ou can return them within 14 working days after you have received your package. Please fill in the return form withing 7 working days:You can download it here. Print the return form and send it together with the goods you would like to return to:DBP Plastics NVT.a.v. Retouren AmuseTerbekehofdreef 25-292610 WilrijkBelgiumAfter we have received and checked the returned goods you will receive the purchase amount and shipping cost (standard shipping of €4.95 within 3 days. The customer will be responsible for the costs of the return shipment.Important: we only accept unused goods in their original packaging.

Q: Cancel an order

Cancel an orderWe try to send your order as soon as possible. That's why you have 12 hours of time to cancel your order if necessary. Please send a mail to info@amuseyourday.com with your request. Once your package has been delivered to the shipping partner, cancellation is not possible anymore. We would like to ask you to use the standard return procedure in this case.Thank you for your understanding.

Q: Usage of the products

WASHING MACHINEYou can use all our products in the washing machine without any problems.Some food might cause colouring, typically like curries and tomato sauces.FREEZERMost of our products are suited to store food in the freezer. This is always indicated at the bottom of the product or on the sleeve. In doubt? Look at the product page on our website to find more information.MICROWAVEAll our products can be used in the microwave; often without the lid. Always look at the guidelines at the botoom of the product or on the sleeve.In doubt? Look at the product page on our website to find more information.DISCOVER ALL PRODUCTS

Amuse Products & My Order

Shipping and Track & Trace

Shipping

We try to process every order as soon as possible and ship it with care within two working days.

Belgium
Shipping time between 3 and 5 days

The Netherlands
Shipping time between 2 and 5 days
Rest of the world
Shipping time between 7 and 14days

Track & Trace

You will receive a track and trace code when your package leaves our warehouse.

You will have all the necessary details of the shipping service that will deliver your package with great care.

Returns and Refunds

Returns

Would you like to return your products?
ou can return them within 14 working days after you have received your package.
Please fill in the return form withing 7 working days:
You can download it here.

Print the return form and send it together with the goods you would like to return to:

DBP Plastics NV
T.a.v. Retouren Amuse
Terbekehofdreef 25-29
2610 Wilrijk
Belgium

After we have received and checked the returned goods you will receive the purchase amount and shipping cost (standard shipping of €4.95 within 3 days. The customer will be responsible for the costs of the return shipment.

Important: we only accept unused goods in their original packaging.

Cancel an order

We try to send your order as soon as possible. That's why you have 12 hours of time to cancel your order if necessary. Please send a mail to info@amuseyourday.com with your request.

Once your package has been delivered to the shipping partner, cancellation is not possible anymore.
We would like to ask you to use the standard return procedure in this case.

Thank you for your understanding.

Usage of the products

WASHING MACHINE

You can use all our products in the washing machine without any problems.

Some food might cause colouring, typically like curries and tomato sauces.

FREEZER

Most of our products are suited to store food in the freezer.

This is always indicated at the bottom of the product or on the sleeve.

In doubt? Look at the product page on our website to find more information.

MICROWAVE

All our products can be used in the microwave; often without the lid.

Always look at the guidelines at the botoom of the product or on the sleeve.

In doubt? Look at the product page on our website to find more information.

DISCOVER ALL PRODUCTS

I have a claim

At Amuse we take claims seriously. Please reach out to info@amuseyourday.com to get in touch.

If we cannot resolve this together through our personal complaints service at info@amuseyourday.com, you can contact Safeshops.be as a customer. Safeshops.be will mediate between you as a consumer and us, if your complaint is accepted by them. Only complaints submitted via the complaints form on https://www.safeshops.be/nl/consumers-complaints/ will be handled. In this way, the label organization immediately has all the correct information to further process your complaint.

There are also Belgian and European institutions protecting your rights as a consumer.

Belgian consumer mediation Service: https://consumerombudsman.be/en
European online dispute resolution: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show