Refund policy



We try to process every order as quickly as possible. We strive to ship every package within two working days. Within Belgium, your order will then arrive within 2 to 5 working days. Within the Netherlands this is between 3 and 5 working days.


In accordance with the regulations on distance selling, you have the right to cancel or return any order that you have placed via the website within 14 calendar days, counting from the day after the delivery date. This does not apply to items that are personalized at your request.

To cancel an item, you can send us, DBP Plastics NV, Terbekehofdreef 25-29, 2610 Wilrijk, Belgium, an unambiguous statement by email to stating that you wish to exercise your right of withdrawal. Here you also notify us of your customer number and the order number of the order.

You are expected to take care of the items and keep all original packaging. Used articles are not taken back. All items are returned at the expense of the customer. For products that were damaged or incorrectly delivered upon delivery, we refund the costs upon receipt of the items.

After receipt of the items in their original condition with the original packaging, we will pay you all costs incurred, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us). back within 14 days after receipt of your cancellation notice.